Refund policy

At haruxharu, we want you to feel good about what touches your family’s skin. That’s why our sochang towels are backed by our Day by Day Promise.

If you are not 100% satisfied with your purchase, please contact us within 30 days of receiving your order at hello@haruxharu.com. We will work with you to make it right, including offering a full refund when appropriate.

Our Day by Day Promise

We stand behind the quality of our sochang towels. If your towels do not meet your expectations, email us within 30 days of delivery with your order number and a brief note about the issue.

No awkward towel breakup required.

Damaged or Incorrect Orders

Please inspect your order when it arrives. If your item is damaged, defective, incorrect, or has any other issue, contact us right away at hello@haruxharu.com so we can review the problem and help make it right.

Please include:

Your order number
A brief description of the issue
Photos of the item and packaging, if applicable

Refunds

Once your refund request is reviewed and approved, we will process the refund to your original payment method. Please note that your bank or credit card company may take additional time to post the refund.

Questions?

For any return, refund, or order issue, please contact us at:

hello@haruxharu.com